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    Frequently asked questions

    We apologize for this error! Please contact our customer service team for assistance +962787503900 or

    At maktabte, we give all our products special care, so that they reach you in the best possible condition. However, if you receive a product damaged, please fill out the form for returning products by following the link below, and your request will be followed up as soon as possible.

    • You can certainly modify your order with the help of our customer service team. If your order has been shipped, you can return the products using our easy and clear procedures for returning products, and by filling out the following form:
      If your order has not been shipped yet (Processing), our team will help you modify your order by adding or deleting products from it, or canceling it completely. You can contact our technical support team for assistance at +962787503900 or
    • If you wish to cancel your order, we will be happy to assist you. If the order was shipped from our warehouse, you must follow the product return procedures described in our returns document.
    • As you know, some products cannot be cancelled, exchanged or returned; Such as consumer and customized products according to your request. However, our team will do everything we can to help you. You can view the returns document for the complete list of products that cannot be returned. Return Policy Unfortunately, we cannot return or exchange products outside the Hashemite Kingdom of Jordan.

    You can follow up on your order from your personal account on My Library. Once shipped, you will receive a text message and email to confirm the shipment of your order. You can contact our customer service team at any time on +962787503900 or, who will always be happy to help you track your order.

    You can easily modify your information at any time. All you have to do is log into your maktabte account, view your information or delivery information, and you will be able to modify the information easily through the available options, and then click Save.

    Visit our location in Jordan

    Jordan Amman

    Marj Al-Hamam – Al Dallah Roundabout – Hassan Al-Bardini Commercial Complex

    Tel: 0787503900